Privacy Policy

01Scope

This policy applies to:

• Visitors to our website
• People who contact us or ask for a call, including prospective clients
• Clients and their representatives

Where we handle data inside a client’s own systems while building or supporting them, section 7 also applies.

02Personal data we collect

Information you give us:

• Name
• Work email address
• Phone or WhatsApp number
• Company or organisation
• The service you need, and any project details or message you write
• Anything you send us by email or WhatsApp

Collected automatically:

• IP address
• Browser type and device information
• Pages requested, with date and time (server logs)
• Your cookie choices, stored in your browser (see our Cookie Policy)

We do not ask for government ID numbers or payment card details through this website.

03Why we use your data

• To respond to enquiries and call requests
• To assess feasibility and prepare proposals
• To deliver projects and support clients
• To manage client relationships, invoicing, and legal, tax and accounting compliance
• To keep the website secure and working properly
• To improve website performance, using aggregate information
• To send updates or marketing messages, only if you have agreed to receive them

We use your data only for these purposes.

04Consent

When you send an enquiry or ask for a call, we ask you to confirm your consent before we process your details. You can withdraw consent at any time by writing to founders@akshora.ai. Withdrawal does not affect processing done before it, and we may still keep information that the law requires us to retain.

In some situations the law allows or requires processing without consent, for example to meet a legal obligation. In those cases we process only what is necessary.

05Your rights under the DPDP Act

You have the right to:

• Access a summary of the personal data we process about you and how we process it
• Correct, complete or update your data
• Ask us to erase your data
• Withdraw your consent
• Have your grievance addressed
• Nominate another person to exercise your rights if you die or become unable to do so

To make a request, email founders@akshora.ai. We may need to verify your identity first, and we will respond within the time set by law.

06Who we share data with

We do not sell your personal data. We share it only with:

• Service providers that help us run the website and our business, under contract and only for our purposes. For example: hosting (such as Netlify), email delivery (such as Brevo), email and productivity tools (such as Google), and WhatsApp (Meta) when you choose to message us there
• Professional advisers such as accountants and lawyers
• Government or legal authorities, when the law requires it

07Client data and our role

When we build, deploy or support a system for a client, the client decides why and how the personal data in that system is used (the “Data Fiduciary”), and we act as a Data Processor on the client’s instructions.

We use client data only to deliver the agreed work, as set out in the project agreement and any NDA. Systems are typically deployed in the client’s own cloud or on-premise environment.

08Data retention

We keep personal data only as long as we need it to respond to you, deliver our services, or meet legal, tax and accounting requirements. After that we delete or anonymise it. You can ask us to erase your data earlier, and we will do so unless the law requires us to keep it.

09Security

We use reasonable safeguards, including:

• Encrypted connections (HTTPS) on our website
• Access controls that limit who can read enquiries and project data
• Secured, access-controlled infrastructure and accounts

No system is completely secure. If a personal data breach affects you, we will notify you and the authorities as the law requires.

10Transfers outside India

Some of our providers process data on servers outside India. The DPDP Act permits such transfers except to countries the Government of India may restrict. We choose established providers and share only what is needed.

11Children

Our website and services are meant for businesses and adults. We do not knowingly collect personal data of children (under 18 years) and we do not track or target them. If you believe a child has sent us data, contact us and we will delete it.

12Cookies and similar technologies

We use a small amount of browser storage to remember your cookie choice and interface preferences. Our Cookie Policy explains what we store and how to change your settings.

13Grievance Officer

As required under the DPDP Act, you can raise concerns or complaints with our Grievance Officer:

Grievance Officer

The Founders

Company

Akshora AI Labs Private Limited

Email

founders@akshora.ai

Address

Sector 62, Noida, Uttar Pradesh 201301, India

We aim to acknowledge complaints promptly and resolve them within the time set by law. If you are not satisfied with our response, you may approach the Data Protection Board of India as provided in the DPDP Act.

14Updates to this policy

We may update this policy from time to time. The latest version, with its effective date, is always on this page. If a change is significant, we will highlight it on our website.