Terms & Conditions

01Our services

We provide applied AI engineering services, including:

• Edge computer vision and video analytics
• WhatsApp and voice agents
• Document AI for invoices and other business documents
• Private retrieval-augmented generation (RAG) and search, deployed in your environment
• Model optimisation and inference tuning
• Custom enterprise platforms and internal tools

02Using the website

You agree not to:

• Misuse the website or interfere with how it operates
• Use it for any unlawful purpose
• Try to gain unauthorised access to our systems, servers or data
• Use automated tools in a way that overloads or harms the website
• Copy, scrape or reverse engineer the website, except as the law permits

Please give accurate details when you use our forms.

03Enquiries, proposals and pricing

Information on this website, including timelines such as 7–14 days, is general and indicative. It is not an offer, and sending an enquiry does not create a contract.

A project begins only when both parties accept a written proposal, statement of work or agreement that sets out the scope, deliverables, timelines and fees.

04Client engagements

• Scope, deliverables, timelines and fees are defined in the written agreement
• Timelines depend on client inputs such as data, access, hardware and timely feedback. Delays on the client side are not our responsibility
• Changes to scope may change the timeline and fees
• Payments must be made as agreed
• A mutual NDA can be signed before sensitive material is shared

05Intellectual property

Website content, our brand, designs, and our pre-existing tools, frameworks and know-how belong to Akshora AI Labs Private Limited.

Ownership of custom work we deliver to a client is set out in the project agreement. Our standard approach is that, after payment in full, the client owns the custom code, fine-tuned model weights and documentation delivered for the project, excluding our pre-existing tools and third-party components. We may reuse general know-how and non-confidential, generic components.

06Third-party components and licences

Our work may use open-source software and third-party models, libraries, APIs and platforms. These remain the property of their owners and are governed by their own licences and terms. Clients must comply with those licences, including any usage limits on AI models, and with the terms of platforms such as WhatsApp (Meta) where they apply.

07AI systems and results

AI systems are statistical. Accuracy, latency and cost savings depend on your data, hardware, environment and configuration. You are responsible for testing a system before production use, for reviewing its outputs, and for the decisions you make using them.

Figures on our website describe specific test conditions and are not guarantees. See our Disclaimer.

08Data and legal compliance

Clients are responsible for:

• Having the right, and where required the consent, to give us data and to process it with the systems we build
• For video and CCTV systems: informing people who may be recorded and following applicable privacy and workplace rules
• For WhatsApp and messaging systems: holding valid opt-ins and following the platform’s policies
• Following the data protection, tax and industry laws that apply to their business

Where we process personal data on a client’s behalf, the client is the Data Fiduciary and we act as a Data Processor. See our Privacy Policy.

09Confidentiality

We treat your confidential information as confidential and use it only to deliver the agreed work, in line with any NDA between us. We ask the same of you for our non-public information.

10Fees, taxes and refunds

Fees are set out in the written agreement. GST is charged at the applicable rate and tax invoices are issued. Unless the written agreement or our Refund & Cancellation Policy says otherwise, payments are non-refundable. That policy explains how cancellations and refunds work.

11Warranty and support

Any warranty or support period is stated in the project agreement. Except as stated there, our work is provided as described in the Disclaimer.

12Limitation of liability

To the extent permitted by law, we are not liable for:

• Indirect or consequential damages
• Loss of business, profits, revenue or data, unless caused by our proven negligence
• Business interruption

Nothing in these Terms limits liability that the law does not allow us to limit.

13Suspension and termination

We may suspend or end access to our website or services if these Terms or a project agreement are breached, or if there is misuse. Either party may end an engagement as set out in the written agreement.

14Governing law and jurisdiction

These Terms are governed by the laws of India. The courts at Noida (Gautam Buddh Nagar), Uttar Pradesh have jurisdiction over any dispute, subject to any dispute-resolution clause in a written agreement between us.

15Changes to these Terms

We may update these Terms from time to time. The latest version, with its effective date, is always on this page.

16Contact information

Company

Akshora AI Labs Private Limited

Brand

Akshora AI Labs

Email

founders@akshora.ai

Address

Sector 62, Noida, Uttar Pradesh 201301, India